Remote Support
We are equipped to offer remote support via the Internet – our operators can promptly intervene to check and solve any kind of problem reported by the customer. We also offer remote training sessions, regardless of our customer’s location. To activate a remote support session with our support team, please download one of the following programs:
To protect your privacy, all operations must be agreed between the parties in advance and explicitly authorised through the communication of a session ID and a password generated for each access. The customer can withdraw any right to view or interact at any moment, by closing the remote session.
The remote support software is a compact module that requires no program installation or administrator rights on the computer to be controlled.
Note: The consultant cannot access your PC without your explicit consent. No third-party program will be installed on your PC without your explicit consent. No data will be removed from your PC without an express warning and specific authorisation. You can cancel the shared session at any time.
Help Desk Service
Our ticketing system allows us to collect and keep track of each customer request, be it a request for implementation or a problem/bug report. It helps us to quickly manage and resolve any kind of problem, respecting the agreed service levels.
Using the form on the side you can directly submit a new ticket, which will receive a unique identifier (ticket #) from our system. We recommend to specify as many details as possible, as well as add any screenshots or files relevant to the request.
You can follow the progress of your request by logging into our support portal, at https://atbsrl.freshdesk.com