Our ticketing system allows us to collect and keep track of each customer request, be it a request for implementation or a problem/bug report. It helps us to quickly manage and resolve any kind of problem, respecting the agreed service levels.
Using the form on the side you can directly submit a new ticket, which will receive a unique identifier (ticket #) from our system. We recommend to specify as many details as possible, as well as add any screenshots or files relevant to the request.
You can follow the progress of your request by logging into our support portal, at https://atbsrl.freshdesk.com